60-Day No-Hassle Comfort Guarantee
Mattress Deals regrets to inform our customers that DURING THE COVID-19 PANDEMIC, the comfort guarantee is not available.
Our comfort exchange policy will revert back to normal once the Pandemic has been eradicated.
Mattress Deals offers you a one-time, 60-Day Comfort Guarantee on premium mattress sets. A premium mattress set is any set purchased for $699 or greater. To qualify for a comfort guarantee exchange, you must do the following:
1. Buy our waterproof mattress pad to protect the Mattress from stains.
2. Sleep on your new premium mattress set for a minimum of 15 nights.
You are replacing your old used mattress that fails to offer support. The new mattress replacement will require a break-in period. Also, it takes your body time to acclimate to a new sleep surface. If after 15 nights you are not comfortable with your premium mattress set, please contact customer service at email@example.com. As long as your new mattress set meets the criteria herein, Mattress Deals will issue you an in-store credit towards the original set purchased, minus a handling fee, (see below for fee definition), dictated by size.
The following handling fees cover transportation and disposal costs to the manufacturer. Handling fees are as follows: Twin-$129 per set, Full-$149.00 per set, Queen-$179.00 per set, King-$199.00 per set. You have up to 60 days after your purchase to request a Comfort Guarantee and use your in-store credit. The in-store credit may be used to select any other premium mattress set of equal or greater retail listed ticketed sales price.
If you decide to upgrade and choose a more expensive set, you will be required to pay the difference between the credit issued and the price of your new selection including handling fees, sales tax, and a delivery/inspection/pick up charge of $80.00. There will not be any refund or credit for the difference if you select a mattress set of lesser value than your original purchase price. Any unused credit left over shall be forfeited. Mattress Deals requires the delivery service to inspect your used comfort guarantee mattress before exchanging your replacement set.
Upon entering the store, you must present your sales receipt to the store salesperson. Premium qualified mattress sets for comfort guarantee exchange must be clean, sanitary, and in the condition received—free of stains, scuffs, tears, rips, abuse, or other damage. Mattress Deals' 60-day, no-hassle comfort guarantee is a one-time offer that is applied to the original purchaser only and must be used within 60 days after purchase or it shall become null and void. Comfort Guarantee does not apply to electric adjustable beds, floor models, closeout items, sales, discounted items, or as-is merchandise. Mattress Deals reserves the right to determine whether the comfort guarantee is allowed on a per-item basis and may deny the customer the comfort exchange based on the criteria above.